Entry · Fixed fee · One process, department, or function · 2–4 weeks
The Process Recon Sprint
Find out how a process actually works, not how the org chart says it works.
A short, high-intensity engagement to recover how a process actually runs. The official SOP describes a process that stopped being true two reorgs ago; the real one lives in Slack, spreadsheets, and one person's memory. The Sprint runs through interviews, workflow observation, artifact review, system mapping, input and output mapping, exception analysis, and a hunt for the hidden manual labor nobody put on a slide.
Deliverables
- A process map — the real one, exceptions included
- A role and handoff map
- A system and data-source map
- A pain-point analysis
- An exception and edge-case inventory
- An automation-readiness score
- A first list of compounding-loop opportunities
The Sprint is the entry point on purpose: fixed fee, two to four weeks, and it produces everything a client needs to stop guessing about where agents belong.